Privacy Policy

Introduction

Silentfactorion GmbH ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Data Controller

The data controller for the purposes of the General Data Protection Regulation (GDPR) is:

Data Collection

We collect information that you provide directly to us and information we collect automatically when you use our services. The data we collect includes:

• Personal identification information (name, email address, phone number)
• Business information (company name, job title, industry)
• Communication preferences and correspondence
• Technical information (IP address, browser type, device information)
• Usage data (pages visited, time spent on site, click patterns)
• Cookie data and tracking information

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services. Specifically, we use your data to:

• Respond to your inquiries and provide customer support
• Deliver our services and fulfill contractual obligations
• Send you important updates about our services
• Improve our website functionality and user experience
• Analyze usage patterns and optimize our services
• Comply with legal obligations and protect our rights
• Prevent fraud and ensure security

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about our use of cookies, please refer to our Cookie Policy.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for specific processing activities
• Contract: To fulfill our contractual obligations to you
• Legitimate interests: To operate and improve our business
• Legal obligation: To comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• With your explicit consent
• To trusted service providers who assist in operating our business
• When required by law or to protect our legal rights
• In connection with a business transfer or merger
• To prevent fraud or protect security

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Generally, we retain customer data for the duration of our business relationship and for a reasonable period thereafter to comply with legal obligations and resolve disputes.

Your Rights

Under GDPR and applicable privacy laws, you have the following rights regarding your personal data:

• Right of access: Request information about your personal data we process
• Right to rectification: Request correction of inaccurate personal data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Request limitation of processing activities
• Right to data portability: Request transfer of your data
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent at any time

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection practices.

International Data Transfers

If we transfer your personal data outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect your information, such as adequacy decisions, standard contractual clauses, or other approved transfer mechanisms.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date at the top of this page.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Supervisory Authority

If you believe that our processing of your personal data violates applicable law, you have the right to lodge a complaint with the relevant supervisory authority in Austria or your country of residence.